Privacy Policy

1. Who We Are

Blue Entry Global ("we", "us", "our") is a professional document services company. We operate the website blueentryglobal.com. For privacy-related enquiries, contact us at info@blueentryglobal.com.

2. Data We Collect

We collect the following personal data:

• Account data: name, email address, and password (hashed) when you register
• Order data: service type, document details, and order history
• Documents: source documents you upload for translation
• Payment data: processed by Stripe — we do not store your card details
• Contact data: messages you send via our contact form
• Technical data: IP address, browser type, and usage logs for security and performance

3. How We Use Your Data

We use your personal data to:

• Create and manage your account
• Process and fulfil your orders
• Deliver translated documents and business plans to you by email
• Process payments via Stripe
• Respond to your enquiries and support requests
• Send order status updates and confirmations
• Comply with legal obligations

We do not use your data for marketing without your explicit consent, and we do not sell your data to third parties.

4. Legal Basis for Processing

We process your data under the following legal bases (GDPR Article 6):

• Contract performance: to fulfil your orders and manage your account
• Legitimate interests: to improve our services and ensure platform security
• Legal obligation: to comply with applicable law

5. Data Sharing

We share your data only with the following third parties, strictly for service delivery:

• Stripe — payment processing
• SendGrid — email delivery
• Microsoft Azure — cloud hosting and secure document storage

All third parties are GDPR-compliant. We do not share your data with anyone else.

6. Data Retention

We retain your account data for as long as your account is active. Order records are kept for 7 years for legal and tax compliance. Source documents uploaded for translation are deleted from our systems 90 days after order completion, unless you request earlier deletion.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data (right to be forgotten), subject to legal retention requirements
• Restrict or object to processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@blueentryglobal.com. We will respond within 30 days.

8. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and secure cloud storage. However, no method of transmission over the internet is 100% secure. We will notify you promptly in the event of a data breach affecting your personal data.

9. Cookies

We use only essential session cookies necessary for account authentication. We do not use tracking or advertising cookies. No cookie consent banner is required.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. The date at the top of this page shows when the policy was last updated.

11. Contact & Complaints

For any privacy questions or concerns, contact us at info@blueentryglobal.com.